Frequently Asked Questions

No. The Soteria-360 program does not replace your primary care doctor or any specialist you have been seeing or wish to see in the future. The Program simply provides an extra layer of virtual care by using our technology to enable your care team to monitor your health and for you to have virtual visits with the Program’s medical provider(s). If you are being discharged from a skilled nursing or rehabilitation facility, the purpose of the Program is to help you and your caregivers better manage your transition and help you avoid readmissions to the hospital while also providing you with tools that allow you to be more engaged in your care and to help manage any chronic conditions. 

If you are resident in an assisted living, independent living or skilled nursing facility, the Program provides similar benefits of monitoring your health and equipping you with technology and tools to promote and enable more engagement in your own care. 

The Program is fully covered by Medicare Part B. This includes the remote patient monitoring devices, the personal emergency response system, the TV converter technology, and all virtual care. There is no upfront cost to you for the devices provided to you by the Program. The Program costs are only subject to the usual Medicare deductible and coinsurance which may be covered by any supplemental policy you usually use.

The Program covers the cost of the remote monitoring devices including the personal emergency response system. The only reason the credit card would be charged is if you decided to cancel the program and refused to return the devices or the devices have been damaged or destroyed.

It does depend on care plan but will be about once a month with more visits as needed and the visits are coordinated with the care team coordinated care and chronic care management support as well as the care team responding to changes and updates in your vital signs. It is an oriented effort by your care team to focus on long term health maintaining our patients independence and active lifestyle.

Your personal emergency response system is monitored 24 hours a day, 7 days a week and include the fall monitor and emergency beacon. A member of the monitoring care team will be available to respond to any alert no matter the time.

All the data and information from your tests and virtual care visits are stored on the Soteria dashboards and you can provide access to your physician at any time.  Additionally, if your care team sees an issue in the vital signs data they are monitoring they may advise you and your physician to have the issue checked out and, in that case, the care team may send the dashboard data directly to your physician.

If your care team spots an issue in the data they are monitoring and advises you and your physician to review it, the care team may send the dashboard directly to your physician. Your Program Liaison will likely also call you and your doctor and inform you both of the issue and that the data will be sent to your physician.